Club PK Privacy Policy

1Who We Are

Club PK operates the online gaming and sports betting platform available at clubpk.vu. References to "Club PK", "we", "us" or "our" throughout this Privacy Policy refer to the operator of this platform. For the purposes of this policy, Club PK is the data controller — meaning we determine how and why personal data is processed in connection with the platform.

This Privacy Policy applies to all personal data collected through the clubpk.vu website, including data submitted during account registration, deposits, withdrawals, gameplay activity and any communications you send to our support team.

By registering an account or using the Club PK platform, you confirm that you have read and understood this Privacy Policy. If you do not agree to the practices described here, you should not register an account or submit your personal information through the site.

2Data We Collect

Club PK collects personal data through several channels — registration forms, payment processing, gameplay activity and your interactions with the platform. Below is a breakdown of the categories of data we collect and the context in which each is gathered.

We do not collect sensitive personal data such as medical records, religious beliefs or biometric data. We do not knowingly collect data from individuals under 18 years of age.

3How We Use Your Data

Personal data collected by Club PK is used solely for legitimate purposes connected to the operation of the platform and the delivery of services to registered users. We do not use your data in ways you would not reasonably expect based on the nature of the platform.

• Account Management: Creating and maintaining your account, verifying your identity, and processing login credentials securely.
• Payment Processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods.
• Security and Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering and bonus abuse. This includes IP monitoring, device fingerprinting and unusual activity alerts.
• Age and Identity Verification: Confirming that account holders are 18 or older and that submitted identity details match the payment methods in use.
• Responsible Gaming: Monitoring activity patterns to support responsible gaming tools such as deposit limits, self-exclusion and session monitoring.
• Platform Improvement: Analysing aggregated usage data to improve game selection, site performance and overall user experience.
• Customer Support: Responding to queries, resolving disputes and handling complaints raised through our support channels.
• Promotions and Offers: Sending relevant promotional communications to account holders who have not opted out — in accordance with applicable communication preferences.

4Payments and Financial Data

All financial transactions on Club PK are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the transaction is processed through secure payment gateways. Club PK does not store full card numbers or mobile wallet credentials on its own servers.

Payment processors used by Club PK handle financial data under their own privacy and security standards. We receive a confirmation of transaction outcome and a partial transaction reference — not full payment credentials.

Transaction records — including deposit amounts, withdrawal requests and payment method types — are retained as part of your account history for the purposes of dispute resolution, fraud prevention and compliance with applicable financial record-keeping requirements.

5Cookies and Tracking Technologies

Club PK uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session when you are logged in, and to collect anonymised data about how pages are used. Cookies are small text files stored on your device by your browser.

The types of cookies used on Club PK include:

• Essential Cookies: Required for the platform to function. These handle session authentication, security tokens and basic site navigation. They cannot be disabled without affecting site functionality.
• Functional Cookies: Remember your preferences such as language settings, display options and responsible gaming tool configurations set through your account.
• Analytics Cookies: Collect aggregated, anonymised data about page visits, session duration and navigation patterns. This data helps us identify performance issues and improve the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the platform from working correctly. We do not use third-party advertising cookies or cross-site tracking pixels on Club PK.

6Data Sharing

Club PK does not share your personal data with third parties for commercial or marketing purposes. Data is shared only in the following limited and necessary circumstances:

• Payment Processors: Transaction data is shared with payment gateway providers to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card networks.
• Identity Verification Providers: Where identity verification is required, data may be passed to a third-party KYC service to verify the authenticity of documents and confirm eligibility to use the platform.
• Technology and Hosting Partners: Infrastructure and software providers who support the operation of the platform may have access to technical data under strict data processing agreements that prohibit independent use of that data.
• Legal and Compliance Requirements: If required by a valid legal process, court order or applicable legal obligation, Club PK may disclose personal data to the relevant authority. We will notify you where legally permitted to do so.

All third parties who receive personal data from Club PK are contractually required to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond the specific service they provide to us.

7Data Retention

Club PK retains personal data for as long as is necessary for the purposes it was collected, and in line with applicable legal and financial record-keeping requirements. The general retention periods that apply are as follows :

• Active Accounts: Personal data is retained for the full duration your account remains open and active on the platform.
• Closed Accounts: Following account closure, core identity and transaction records are retained for a minimum of five years to satisfy financial compliance and dispute resolution obligations.
• Support Communications: Chat logs and email correspondence with our support team are retained for up to two years after the conversation is closed.
• Cookies and Analytics Data: Anonymised analytics data is retained for up to 13 months before being aggregated or deleted.
• Self-Excluded Accounts: Where a self-exclusion has been applied, your details are retained for the duration of the exclusion period and beyond to prevent re-registration during an active exclusion.

Once the applicable retention period has passed and there is no ongoing legal or compliance reason to keep the data, personal information is securely deleted or anonymised so it can no longer be linked back to you.

8Security of Your Data

Club PK takes data security seriously. We apply technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your browser and the Club PK platform.
• Secure, access-controlled server environments for data storage.
• Regular internal security reviews and vulnerability assessments.
• Strict internal access controls — only staff who require access to your data in order to perform their role are permitted to view it.
• Two-factor authentication options available to account holders for an additional layer of login security.

While we take all reasonable steps to protect your data, no system is completely immune to security risk. In the event of a data breach that is likely to affect your rights and interests, Club PK will notify affected users as promptly as practically possible.

You also have a role to play in keeping your data secure. Never share your Club PK password with anyone, use a strong unique password for your account, and contact support immediately if you believe your account has been accessed without your permission.

9Your Rights

As a Club PK account holder, you have rights in relation to the personal data we hold about you. You can exercise any of the following rights by contacting our support team at the details provided in Section 12.

We will respond to data rights requests within a reasonable period. In some cases we may need to verify your identity before processing a request to ensure we are disclosing or modifying data belonging to the correct person.

10Children and Minors

Club PK is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under 18, the account will be closed immediately, all data held in connection with that account will be handled in accordance with our data retention policy, and access to the platform will be permanently restricted for that individual.

If you are a parent or guardian and you believe your child has registered an account on Club PK, please contact our support team immediately using the details in Section 12 so we can investigate and take appropriate action.

11Updates to This Privacy Policy

Club PK may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect how your personal data is used, we will make reasonable efforts to notify registered account holders via the email address on file before the changes take effect. For minor or administrative updates, we may simply update the page without direct notification.

Continued use of the Club PK platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how your data is handled.

12Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach the Club PK support team at:

When contacting us regarding a data rights request, please include your registered email address and a brief description of your request. We may ask you to verify your identity before we can process the request.

For questions specifically about responsible gaming tools, deposit limits or self-exclusion, please also visit the Responsible Gaming page where account-level controls are available directly.